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Below are a list of frequently asked questions and a troubleshooting guide. For any additional questions or help please email us at [email protected].

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FAQ

• Can I use the Tabs without the App?
• How long do the batteries last?
• Are Tabs safe to use without a therapist?
• Where can I find an EMDR Therapist?
• Can my therapist control my Tabs remotely?
• How do I clean my Tabs?

Troubleshooting Guide

• Are tabs not turning on?
• Are both white lights glowing in and out?
• Case is not charging?
• Tabs won’t pair with my phone?
• Tabs disconnect during session
• Nonresponsive red tab
• How to manually pair your tabs (if they’re not automatically pairing)
• High pitched squeeling when charger is unplugged
• Getting into bluetooth pairing mode